Returns & Refunds
RETURNS, REFUNDS, REPLACEMENTS & CANCELLATIONS
Hey there (potential or existing) Very Crate customer! Here you will find our policies and procedures for returns, refunds, replacements and cancellations. We also outline the procedures we take to protect our customers and how we put customer satisfaction first. Your business is very important-- and therefore we take returns, refunds, replacements and cancellations very seriously!
- How long is your refund and return policy active?
Our refund, return and exchange policy is valid for 30 days after the receipt of the product. Unfortunately, if 30 days have passed after the receipt of the product, we will not be able to provide you any sort of refund, exchange or return.
- How do I process a refund, return, replacement or cancellation?
Please contact us via the contact form, or at firstname.lastname@example.org. Our team responds within 4 to 48 hours. Please title the subject form “REFUND”, “RETURN”, “EXCHANGE”, or “CANCEL” so we can better serve you in a swift manner. Read the sections below to learn more prior to emailing us!
Customers reserve the right to cancel their order when we have not yet shipped out your order. No strings attached. No questions asked.
- How can I tell if my order has been shipped or not?
If you have received a shipping confirmation email, that means your order was shipped. You can also check on the "Track Your Order" page. If still confused, please contact us at email@example.com.
- How do I cancel my order?
Simply drop us an email at firstname.lastname@example.org with the headline "CANCEL" and we'll get it sorted out for you!
- I wanted to cancel my order but it has already been shipped out!
We apologize if weren't able to cancel your order on time! Unfortunately, we will be unable to cancel your order.
Replacements for damaged, broken products are FREE! Just contact us with video and picture proof and our customer service team will forward it to our warehouse team. You do not need to send it in for inspection if video and picture proof suffice. Contact our team at email@example.com with the headline "REPLACEMENT".
RETURNS & REFUNDS
- What are the qualifications for a FULL refund?
- When you receive your package, and the package is in original working condition (meaning you haven't opened the package). You may process a return inquiry for a full refund.
- Damaged or incorrectly delivered items will receive a full refund. Please send in a video or picture to our customer service team to arrange a refund or free replacement.
- Items failed to be delivered will receive a full refund if indicated on the tracking number. If we have not yet shipped your product, and you would like to cancel your order, you will receive a full refund.
Unfortunately, if 30 days have passed after the receipt of the product, we will not be able to provide you any sort of refund, exchange or return.
- What's the contact email?
You must contact us before returning your item, as the return address may be different from the address your order was originally shipped from. Also, the Refund Authorization facilitates tracking of your returned product and expedites your refund. Please note that refunds for products returned without contacting us cannot be guaranteed. Contact us at firstname.lastname@example.org
- How does the refund work?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned products were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us.
- Return tracking and costs
Track your return using the information provided by your carrier to ensure it has been delivered to us. We will send you a return confirmation email once we have received your package and refund has been processed, you can also view the status of your return or exchange in your online order history. We do not pay for any return shipping costs.
- Other refunds
Due to hygienic reasons, we will be unable to provide any sort of refund if the product is used or if opened.